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Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Recall date · Source: U.S. Consumer Product Safety Commission

What to do

Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Recalled product photo from CPSC
Photo: CPSC (U.S. government work)
Company
Gazelle USA LLC, of Santa Cruz, California
Reason
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
Incidents / injuries
The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
Who’s affected
About About 1,032 (In addition, about 134 were sold in Canada) units. Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
Where
Nationwide
Remedy contact
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
Official notice
www.cpsc.gov/Recalls/2027/Gazelle-USA-Recalls-Urban-Arrow-Cargo-Electr…

From the official notice

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Products

  1. Urban Arrow Cargo Electric Bikes

    Quantity: About 1,032 (In addition, about 134 were sold in Canada)Electric power-assisted pedal bikes (excl offroad/minibikes)

Update history

  1. First listed on OVERLOOKED from the official record.

When the agency expands or changes this recall, we update this page and log the change here.

Proof: raw official record (JSON) · fetched from CPSC API

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